Digital Modernization Checklist.

Purpose

This checklist identifies operational friction across digital systems and workflows. It does not provide optimization strategies or implementation planning.

How to Use

• • Review each section with the teams involved in daily operations
• • Mark items Yes, No, or Unsure based on current state
• • Look for repeated friction across tools, handoffs, and reporting

Tool Fragmentation

• • Multiple tools serve overlapping functions
• • Teams use inconsistent platforms for similar tasks
• • Data exists across disconnected systems

Workflow Visibility

• • Workflows are not consistently documented
• • Task ownership is unclear in some areas
• • Work progress requires manual follow-up

Communication Consistency

• • Internal messaging varies across teams
• • Priority alignment shifts between groups
• • Information flow is inconsistent

Data Visibility

• • Key metrics are not centralized
• • Reporting is inconsistent or manual
• • Decisions rely on incomplete information streams

Digital Presence Alignment

• • Website and messaging reflect current operations
• • External communication aligns with internal structure
• • Brand messaging is consistent across channels

Accessibility Signals

• • Digital systems show no obvious usability barriers
• • Forms and workflows appear usable across users
• • Content is structurally readable